Shockproof Soft Love Heart iPhone Case

Shipping Area

We currently ship to addresses within the United States only.

At this time, we do not offer international shipping outside of the USA.

Order Cut-Off Time

Orders placed before 04:00 PM (GMT-05:00) Eastern Standard Time (New York) will begin processing the same business day.

Orders placed after 04:00 PM EST will be processed on the next business day.

Orders are processed Monday through Friday, excluding public holidays.

Handling Time

Handling time refers to the time required to prepare, pack, and dispatch your order.

• Handling Time: 1 to 2 business days
• Processing Days: Monday to Friday

During peak periods or holidays, handling times may be slightly extended.

Transit Time

Transit time refers to the period your order is in transit after it has been shipped.

• Estimated Transit Time: 3 to 7 business days
• Delivery Days: Monday to Friday

Delivery timelines may vary depending on your location and carrier conditions.

Total Estimated Shipping Time

The total estimated delivery time includes both handling and transit time.

• Total Shipping Time: 4 to 9 business days (Monday to Friday)

Please note that these are estimated delivery timeframes and are not guaranteed.

Shipping Cost

We proudly offer:

• Free Shipping on all orders within the United States

There are no hidden shipping fees or additional delivery charges.

Shipping Carriers

We partner with reliable and trusted shipping carriers within the United States to ensure safe and timely delivery.

Shipping carriers may include, but are not limited to:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier used for your order may vary depending on destination, package size, and logistics availability.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

You can use the tracking number provided to monitor your shipment’s progress until delivery.

Incorrect Address or Delivery Issues

Please ensure that your shipping address is accurate at checkout. Vogueen is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, contact us immediately at shop@vogueen.com or call +1 727 222 0007 before your order is shipped.

Lost or Delayed Shipments

If your order is delayed beyond the estimated timeframe or appears lost in transit, please contact our customer support team. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Return Window and Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, the following conditions must be met:

• Items must be new, unused, and in original packaging.
• We accept returns for both defective and non-defective products.
• Products must not show signs of wear, misuse, or damage not caused by manufacturing defects.
• Customers must request return authorization before sending any item back.

To begin the return process, please contact us at shop@vogueen.com with your order details.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us promptly with:

• Your order number
• Clear photos of the product and its packaging
• A brief description of the issue

After review, we will arrange an appropriate resolution, which may include:

• A replacement
• An exchange
• A full refund

Our goal is to resolve all product issues quickly and fairly.

How to Return an Item

Return Method

All returns must be sent by mail.

Return Label

• Return labels are available to download and print.
• Return shipping is free of charge.

Restocking Fees

• We do not charge any restocking fees.

Return Address

7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Approved Refunds

• Refunds will be processed to your original method of payment.
• Refund processing time is within 7 business days after approval.
• A confirmation email will be sent once the refund is issued.

Please note that banks and credit card providers may require additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund:

1. Recheck your bank account.
2. Contact your credit card company or payment provider.
3. If the issue continues, contact us at shop@vogueen.com or call +1 727 222 0007 for assistance.

Non-Returnable Conditions

We do not accept returns in the following cases:

• Items that are not in new condition
• Products showing signs of use or customer-caused damage
• Return requests made after 30 days from delivery
• Items sent back without prior return authorization

Exchanges

We accept exchanges within 30 days of delivery for eligible products in new condition.

To request an exchange:

1. Contact us at shop@vogueen.com.
2. Follow the provided return instructions.
3. Once the original item is received and inspected, we will process your exchange.

Exchanges are subject to product availability.

Order Cancellation Policy

Orders may be canceled before they are processed or shipped.

If you wish to cancel your order, please contact us immediately during business hours:

• Email: shop@vogueen.com
• Phone: +1 727 222 0007

Shipping Area

We currently provide shipping and accept returns within the United States.