1. Where does Vogueen ship?
We currently ship orders within the United States only.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
3. What is the order cut-off time?
Our daily order cut-off time is 04:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the next business day.
4. How long does it take to process my order?
Handling time is 1 to 2 business days, Monday through Friday.
5. How long does delivery take?
Transit time is typically 3 to 7 business days, Monday through Friday.
6. What is the total estimated shipping time?
The total estimated delivery time is 4 to 9 business days, which includes both handling and transit time.
7. Which shipping carriers do you use?
We work with trusted carriers such as USPS, UPS, and FedEx, depending on destination and logistics.
8. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number to monitor delivery progress.
Return & Refund FAQs
9. What is your return window?
We accept returns within 30 days of delivery.
10. What condition must items be in for return?
Items must be new, unused, and in their original packaging.
11. Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products within the 30-day return window.
12. Are returns free?
Yes, return shipping is free. You can download and print a return label at no cost.
13. How long does it take to receive a refund?
Approved refunds are processed within 7 business days after the returned item has been received and inspected.
14. Do you offer exchanges?
Yes, we accept exchanges within 30 days of delivery for eligible items in new condition.
