At Vogueen, customer satisfaction is our top priority. This page explains our Return & Refund procedures for all US orders.
Return Window
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Returns are accepted within 45 days from the date of delivery.
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Replacement or exchange requests must also be submitted within this 45-day period.
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Requests after 45 days cannot be accepted.
Conditions for Return
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Items must be unused, undamaged, and returned in their original packaging with all accessories included.
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Personalized or custom-made products are non-returnable.
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Returns must be pre-approved by our support team; unauthorized returns may be declined.
Once approved, you will receive a prepaid return label and instructions. Return shipping costs are covered by us.
Refund Eligibility
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Change of mind / Not satisfied: Refunds are available after inspection.
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Wrong, defective, or damaged items: Eligible for full refund or replacement. Please send clear photos of the item and shipping label.
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Lost in transit: If your parcel does not arrive within the guaranteed period (45 business days), you may request a full refund.
Refund Process
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Contact our support team:
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Email: shop@vogueen.com
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Phone: +1 727 222 0007
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Provide your order number and details of your request.
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Attach photos if the product is defective or damaged.
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Our team will confirm if your case qualifies for a refund, replacement, or reshipment.
Approved refunds are issued to the original payment method, typically processed within 1โ3 business days after your return is received or your case is verified.
Non-Refundable Items
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Original shipping fees (unless caused by our error or transit loss)
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Items returned after 45 days
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Used, worn, or damaged items not in original condition
How to Start a Return
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Email or call our support team with your order number.
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Receive authorization and the prepaid return label.
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Pack the product safely in its original packaging.
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Ship it back using the prepaid label.
Summary
Vogueen offers a transparent 45-day return policy, free return shipping, and fast refunds to your original payment method.
For questions, contact us:
Business Address:
7901 4th St N, Ste 300
St. Petersburg, Florida 33702
Phone:
+1 727 222 0007
Email:
shop@vogueen.com
