Return & Refund Policy

At Vogueen, customer satisfaction is our top priority. This page explains our Return and Refund procedures in compliance with international e-commerce standards and Google Merchant Center requirements.

Return Window

We accept returns within 45 days from the date of delivery. After 45 days, we can no longer accept returns or refund requests.

Replacement or exchange requests must also be submitted within this 45-day period.

Conditions for Return

  • Items must be unused, undamaged, and returned in their original packaging with all accessories included.
  • Personalized or custom-made products are non-returnable.
  • Returns without prior authorization from our support team may be declined.

Once approved, you will receive a prepaid return label and detailed instructions. All return shipping costs are covered by us.

Refund Eligibility

  • Change of mind / Not satisfied: Refunds are available if your return is approved after inspection.
  • Wrong, defective, or damaged items: Eligible for a full refund or replacement. Please send clear photos of the issue and shipping label.
  • Lost in transit: If your parcel does not arrive within the guaranteed period (45 business days), you can request a full refund.

Refund Process

  1. Contact our support team:
  2. Provide your order number and details of your request.
  3. Attach photos if the product is defective or damaged.
  4. Our team will confirm if your case qualifies for a refund, replacement, or reshipment.

Approved refunds are issued to the original payment method. Processing usually takes 1โ€“3 business days after your return is received or your case is verified.

Non-Refundable Items

  • Original shipping fees (if any) unless caused by our error or transit loss.
  • Products returned outside the 45-day window.
  • Used, worn, or damaged items not in their original condition.

How to Start a Return

  1. Email our support team or call us with your order number.
  2. Receive authorization and the prepaid return label.
  3. Pack the product safely with its original packaging.
  4. Ship it back using the prepaid label.

Summary

Vogueen offers a transparent 45-day return policy, free return shipping, and quick refunds to your original payment method. If you have any questions, contact us at shop@vogueen.com or call +1 727 222 0007.

Last updated: 1 Sep 2025