Cancellation Policy

Order Cancellations

At Vogueen, we strive to make every purchase smooth and reliable. You may cancel your order under the following conditions:

• Orders can be cancelled within 12 hours of purchase for a full refund.
• Once processing or shipping has started, cancellations may no longer be possible. In such cases, please refer to our Return & Refund Policy.
• Pre-orders or customized items cannot be cancelled once production has begun.

To request a cancellation, contact our Customer Support team:
Email: shop@vogueen.com
Phone: +1 727 222 0007

Payment Security & Responsibilities

All transactions on vogueen.com are processed through secure and verified payment providers (Shopify Payments and PayPal) in full compliance with the Payment Card Industry Data Security Standards (PCI DSS).

• We do not store, share, or retain sensitive cardholder information.
• All transactions are encrypted and authorized individually by the respective banking institutions.
• Customers are always shown the total amount due before confirming payment.
• Vogueen is responsible for fulfilling all confirmed orders and handling any after-sales service or warranty obligations.
• In cases of payment irregularities or suspected fraud, transactions may be temporarily suspended or cancelled for verification purposes.

Company Responsibility

Vogueen acts as the official seller and responsible party for products purchased on vogueen.com. While payment processing is handled by secure third-party providers, Vogueen remains accountable for product delivery, quality assurance, and customer support.

Summary

You may cancel orders within 12 hours of placing them, all payments are processed securely under PCI DSS standards, and Vogueen remains responsible for ensuring safe transactions and reliable deliveries. For returns and refunds, please refer to our Return & Refund Policy.