Order Cancellations
At Vogueen, we strive to make every purchase smooth and reliable. You may cancel your order under the following conditions:
- Orders can be cancelled within 12 hours of purchase for a full refund.
- Once processing or shipping has started, cancellations may not be possible. In such cases, please refer to our Return & Refund Policy.
- Pre-orders or customized items cannot be cancelled once production has begun.
To request a cancellation, contact Customer Support:
Email: shop@vogueen.com
Phone: +1 727 222 0007
Payment Security & Responsibilities
All transactions on vogueen.com are processed through secure providers (Shopify Payments and PayPal) in compliance with the Payment Card Industry Data Security Standards (PCI DSS).
- We do not store or retain sensitive cardholder data (e.g., full credit card numbers).
- All transactions are authorized individually and must comply with applicable laws and ethical standards.
- We do not process duplicate charges or split a single payment into multiple transaction records.
- Card data is used exclusively for executing authorized transactions and never for other purposes.
- Customers must be presented with the full amount of the transaction before confirming payment.
- Vogueen is responsible for fulfilling all orders and warranty obligations for products sold.
- Banking partners may request documentation to ensure PCI DSS compliance and can issue binding instructions regarding transactions.
- If any violation of laws or industry standards occurs, transactions may be suspended or cancelled.
Company’s Role
Vogueen acts as the seller and responsible party for goods/services purchased on the Website. While payment processing is facilitated by banking partners, Vogueen remains accountable to the customer for product delivery, quality, and after-sales obligations.
Summary
Vogueen’s Cancellation Policy ensures that you can cancel orders within 12 hours, all payments are processed securely under PCI DSS standards, and our banking partners monitor compliance with international requirements. For returns and refunds, please refer to our Return & Refund Policy.
