Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 7-30 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased anything on vogueen.com, but didn’t receive it within the guaranteed delivery time, you can get a full refund.
The estimated delivery time for orders on vogueen.com is 7-30 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 business days.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of vogueen.com (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of vogueen.com
You can submit refund requests within 7 days after the guaranteed period for delivery (45 business days) has expired. You can do it either by sending a message on contact us page or using your payment account.
How do I return the products?
Vogueen hopes you will be satisfied with every purchase you make. But if you want to return an item, returns must be prearranged and authorized by a Customer Support member.
Item must be returned unused in its original condition with order confirmation email. The packaging must not be broken wherever applicable. We cannot accept returns under these cirucmstances.
- It is beyond the 45-Day Money back Guarantee Period.
- The order was placed by mistake but wasn't canceled within 12 hours.
- Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the event date are included in the order.
- The detailed size chart is included in the description. The size you choose does not fit you well.
- Customer has changed their mind.