At Vogueen, we are committed to delivering your order quickly and safely. This Shipping Policy explains our shipping methods, processing times, and terms for all orders shipped within the United States.
Shipping Coverage & Cost
We currently ship to all locations within the United States.
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Standard Shipping: Free for all US destinations
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Express Shipping: Available at checkout for an additional cost
Order Processing Time
All orders are processed within 1โ3 business days (excluding weekends and public holidays). Processing time is separate from delivery (transit) time.
Estimated Delivery Times
After dispatch, estimated delivery times are:
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Standard Shipping: 7โ15 business days
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Express Shipping: 4โ8 business days
Carriers may include UPS, FedEx, DHL Express, USPS, or other trusted carriers depending on your location.
Delivery Support
If your order has not arrived within 20 business days for Standard Shipping or 10 business days for Express Shipping, please contact our support team at shop@vogueen.com or +1 727 222 0007. We will assist you in accordance with our Return & Refund Policy.
Address Requirements & Changes
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Please enter your address using standard English (Latin) characters.
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Orders begin processing immediately; therefore, address changes may not be possible once confirmed.
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If your parcel is returned due to an incorrect or incomplete address, contact our support team for assistance.
Lost or Damaged Shipments
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Lost in transit: If tracking shows no delivery within the expected time, contact us for support. We may arrange a replacement, reshipment, or refund according to our Return & Refund Policy.
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Damaged or incorrect items: Refer to our Return & Refund Policy for replacements.
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Missed deliveries: Follow the carrierโs notice to reschedule delivery or collect your parcel from a local facility.
Force Majeure
Events such as severe weather, strikes, or other unforeseen circumstances may affect shipping timelines. We will make every effort to ensure your order arrives as soon as possible and will notify you of major delays.
Customer Support
Business Address:
7901 4th St N, Ste 300
St. Petersburg, Florida 33702
Phone:
+1 727 222 0007
Email:
shop@vogueen.com
