Can’t find your answer here? Contact us — we reply within 24 hours.
✏️Can I change or cancel my order? 12h window
We start processing right away. You can request a cancellation within 12 hours of purchase. After processing or shipment, changes may not be possible. See our Return & Refund Policy.
📩Where is my order confirmation?
You’ll receive a confirmation email immediately after checkout. If it’s missing, please check your spam folder and ensure your email was entered correctly.
🛑Can I update my address after ordering?
Address changes may not be possible once the order is confirmed because processing begins immediately. If you spot an error, contact us ASAP and we’ll do our best.
🌍Do you ship internationally?
Yes — we ship to 200+ countries. Estimated transit times are listed on our Shipping Policy.
💸How much is shipping?
Standard Shipping: Free for all destinations. Express: Available at checkout for an additional cost (rates shown at checkout).
🧾Will I pay taxes or duties?
Depending on your country, local taxes or import duties may apply. See details under Shipping Policy.
📦Do items in the same order ship together?
For logistical reasons, items in the same order may ship in separate parcels and arrive at different times. Don’t worry—each parcel includes a tracking link.
🔎How do I track my order?
After dispatch you’ll receive a tracking number by email. You can also track any time via Track Your Order using your order number and email.
⏱️Tracking hasn’t updated — what should I do?
Tracking can take 24–72 hours to refresh, especially during carrier handoffs. If there’s still no update after several days, please reach out.
❌I missed delivery. Can it be redelivered?
Please follow the carrier’s notice to reschedule or collect from a local facility. Unclaimed parcels may return to sender; additional shipping may apply for reshipment.
📅What is your return window?
You can request a return within 45 days from delivery for eligible items. Full details in our Return & Refund Policy.
🏷️Do you cover return shipping?
Yes. Approved returns receive a prepaid return label — return shipping is covered by us.
💳When will I receive my refund?
Refunds are issued to the original payment method after your return is received and approved (typically 1–3 business days).
🛠️I received a wrong/defective/damaged item. What now?
We can arrange a free replacement, reshipment, or refund. Please contact support with clear photos (and the shipping label if possible). See Replacements & Reshipments.
🎯Are case colors accurate?
We aim for accurate photos, but screen settings can cause slight color variations.
✨Do you offer personalized items?
Some items can be personalized. Note: once production begins, personalized items are non-returnable.
📐Will the case fit my model?
Please select the exact device model on the product page. If unsure, message us — we’ll help you pick the perfect fit.
🧾Which payment methods do you accept?
We accept major cards via Shopify Payments and PayPal. Card data is processed securely; we do not store full card details.
🔐Is my information secure?
Yes. We use encrypted checkout (SSL/TLS) and follow PCI DSS standards via our payment providers.
🕒How fast do you respond?
We typically reply within 24 hours. For faster help, include your order number and any photos.
📨Where can I contact support?
Email us at shop@vogueen.com, call +1 727 222 0007, or use the contact form.
Last updated: 1 Sep 2025
